Returns requests are accepted by permission only in the 14 days after the product is delivered. Please contact us via email at firstname.lastname@example.org, Fax 515.278.5702 or Phone 515.278.5422 to receive a RGA (Return Goods Authorization) number. Please have the date of your original order and the order number available when requesting a RGA. Please insure that the RGA number you will be provided is displayed on the exterior of any returned package. In addition, products must be returned in an unused condition and in the original packaging. Return freight will be the responsibility of purchaser and credit will be issued only for the goods returned, less any freight. The exception to this will be in the event of a mistaken shipment on the part of Omark Safety or one of our manufacturers. In this case, Omark Safety will bear the freight both ways for the original product returned. Please note that certain items have a re-stocking charge from the manufacturer which will be noted in the product description.